This message means webfaze.com had a problem answering your site's request. It's not a problem with your key, and it doesn't lock your site.
What to do
- Wait a few minutes.
- Press Activate or Check now on the Licence screen again.
Your site keeps working. A problem on webfaze.com's side never locks a site. If the monthly check can't complete, Webfaze keeps everything running for 14 days while it keeps trying.
Similar messages, and what they point to
- "webfaze.com didn't answer in time. Please try again in a few minutes." A slow answer. Try again shortly.
- "Webfaze couldn't reach webfaze.com. Check that this server can connect to the internet, then try again." This one is about your server: it couldn't open a connection to webfaze.com. Check that outbound HTTPS (port 443) is allowed and that the server can look up
webfaze.com. On a VPS, a firewall rule is the usual cause. On shared hosting, ask your host whether outbound connections are blocked. - "webfaze.com's answer couldn't be verified, so it wasn't used." Webfaze refused an answer it couldn't confirm came from webfaze.com. Try again in a few minutes.
If it keeps happening for hours
- Check the Announcements space for any notice from the Webfaze team.
- Post in Fixing problems with the exact message, your Webfaze version (shown in Tools) and your type of hosting. Don't include your licence key.