The chat button is set up under Chat and social → Chat.
- Tick Show the chat button on the site.
- Under Channels, tick WhatsApp and enter your number in international format, with the country code, such as
+1 555 123 4567. - Optionally add a message that's filled in for the visitor.
{page}in the message is replaced by the title of the page they're on. - Press Save.
One channel shows as a single button. Tick more (Messenger, Telegram, Instagram, Viber, Signal, text message, call, email or a link to your contact page) and the button opens a small panel listing them.
Make it look right
- Button text (leave empty for an icon only), Shape, Colour, and Text and icon colour.
- Position: bottom right or bottom left. It swaps sides automatically on Arabic and Urdu sites.
- Show on: computers and phones, or just one.
- Show after (seconds): 0 shows it at once.
- Panel: a Name shown, a Picture from Media, a Greeting and a Reply time.
Where and when it shows
- Pages: every page, only the pages listed, or every page except those listed. End an address with
*to include everything under it, such as/blog/*. - Opening hours: tick Only online during opening hours, enter lines like
Mo-Fr 09:00-17:00, choose the Time zone, and decide whether to Show an away note or Hide the button outside those hours.
Privacy: the button is a plain link to WhatsApp. Nothing is loaded from WhatsApp or any other network until a visitor clicks.
Stats counts clicks per day without cookies, if you switch on Count clicks.